Frequently asked questions
Best way to contact you?
Contact our customer care team, you can email us at firstname.lastname@example.org or you can call us on 01502 218004 (call charges from landlines and mobiles may vary)
How long will my jewellery take to arrive?
Depending on which postage package you have chosen will determine how long your package will take.
How do I make a payment?
We accept all major credit cards and payments can also be made through Paypal.
How will my jewellery be packaged?
All our jewellery comes beautifully packaged in a free Lovey Dovey gift box.
Can I return/exchange an item?
Yes of course, we offer a 14 day no quibble, money back guarantee.
Can I cancel an order?
If you have a change of heart, you can cancel your order, but you need to let us know as soon as possible. If you have ordered a personalised item and your jewellery has already been engraved, unfortunately cancellations can not be accepted.
My order hasn't arrived yet what should I do?
If you have any queries regarding your order, please do not hesitate to contact our friendly customer care team who will help resolve any issues.
Is all your Sterling Silver jewellery Hallmarked?
In accordance with the Hallmarking Act all Silver Lovey Dovey jewellery weighing over 7.78g is hallmarked to comply with the law, to protect you the consumer and to ensure all Lovey Dovey Jewellery is 925 Sterling Silver.
There is an error with my personalised item, what should I do?
Oh no! Very occasionally things do go wrong, please contact our team to resolve any issues regarding an error with any engraved items.
How long will it take to process my return?
Once we have received your returned item for a refund, it will be inspected by our Quality Control Department. Once this has been done it will be passed onto our Returns Department to process a refund. We aim to process all returns within 5 working days of receipt, however it may take up to 28 days for the refunded amount to appear on your card, please contact your card issuer.
My engraving or gift card has a mistake?
Please take extra special care when filling out your engraving or gift card requirements, as this will be exactly how it will be engraved or printed on your item.